MED SPAS
Half retail, half clinic. Your software has to be both.
A med spa sells experience and repeat visits like retail, and documents like a clinic, because it is one. Off-the-shelf booking tools do the first badly and the second not at all. We build med spas systems with the polish clients expect and the rigor the medical director requires.
The way it works now
Booking runs on a salon-grade tool with clinical charting bolted awkwardly on, or a clinical system clients find cold. Memberships and packages get tracked in spreadsheets and disputed at checkout. Treatment intervals (the neurotoxin cycle, the series-of-six) depend on staff memory, which means rebooking revenue depends on it too.
What custom looks like
Treatment-history-driven rebooking: the system knows every client's products, doses, areas, and intervals, and opens the rebooking conversation at exactly the right week.
Membership and package management that is precise to the unit and the dollar, ending checkout archaeology.
Consent, Good Faith Exam, and charting workflows that satisfy your medical director and your state board without slowing the front desk.
Where agents fit
Interval-based outreach per treatment, personalized, approved once, running always.
Membership retention watch: usage patterns that precede cancellation get flagged with a save offer.
Pre-visit prep: intake, consents, and photos collected before arrival so the appointment is the treatment.
Compliance
Where medical services and PHI are involved, we build to the clinical standard: HIPAA-aligned data handling and state scope-of-practice documentation, with the retail experience layered on top rather than punched through it.
Sound like your shop?
Tell us what your week actually looks like. First conversation is free, and it is with an engineer.