CHILDCARE
The waitlist is two years long and lives in a spreadsheet.
Childcare centers run enrollment pipelines, staffing ratios, licensing paperwork, and the most demanding customer communication in any industry, usually on a spreadsheet and a consumer app. We build centers systems as careful as the work itself.
The way it works now
The waitlist is a spreadsheet sorted by guilt and sibling priority. Enrollment paperwork arrives incomplete and gets chased by hand. Classroom ratios are managed minute to minute on a whiteboard against staff callouts. Tuition billing has more edge cases (siblings, subsidies, schedule changes) than the billing tool has settings, and licensing documentation lives in binders that get assembled the week of the visit.
What custom looks like
Enrollment and waitlist management with your real rules encoded: age groups, sibling priority, start-date projections, and honest parent communication throughout.
Ratio and staffing tools: classroom coverage against schedules and callouts, projected forward, not discovered at 6:45 AM.
Tuition billing that handles your actual edge cases, and a licensing-documentation system where the binder is always already assembled.
Where agents fit
Waitlist communication: position updates, projected start dates, and enrollment-packet chasing, handled kindly and consistently.
Substitute coordination when the 6 AM callout happens.
Re-enrollment season run as a campaign instead of a stack of paper forms.
Compliance
Children's data gets the careful treatment by default: strict access control, minimal collection, and state licensing record requirements built into the architecture.
Sound like your shop?
Tell us what your week actually looks like. First conversation is free, and it is with an engineer.